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人力资源外包的三大关键:资源、人员和流程

2019-08-06

经济学人智库(Economist Intelligence Unit)调查发现,近90%的高管们相信,组织敏捷性对于企业成功至关重要,但是超过四分之一的调查对象认为,他(她)们在竞争中处于劣势地位,就是由于没能敏捷迅速地适应市场变化。为了能够适应变化,组织需要解放资源,并随时对瞬息万变的市场状况作出更为积极灵敏的反应。而合理这样做的公司则更有可能提升效率和运营实力,并实现绝地反击。

外包提供了正确应对多变商业环境的灵活性,是将敏捷性引入到组织运营当中的一种方法(无论是经济进入复苏时期、衰退时期还是正处于稳定期)。通过从经验丰富的提供商那里获得外包服务,并与之充分合作,组织能够确保在降低成本的同时,切实提高服务质量。麦肯锡咨询公司(McKinsey & Company)等机构认为,当组织把其他任务交付于更专业的供应商,能够专注于核心业务时,可以提升高达50%的业务流程水平。

外包除了可以让公司更为灵活,同时还可确保其持续提供实现业务运营所需的必要内部服务。外包能够使对企业成功至关重要的资源、人员和流程三大领域发挥最大化作用:

一、资源

最大化现金流

组织利用外包能够削减非战略性职能部门和规模经营的规模,从而满足瞬息万变的业务需求。这样最终会提高总利润,并增加现金流,有利于企业进行投资,从而更好地对自身进行定位。

据ADP白皮书《欧洲的薪酬外包服务》(Payroll Outsourcingin Europe)估计,整个欧洲的人力资源年度平均成本为:每位全职员工1500欧元,其中薪酬工作成本200欧元,人事管理成本250欧元。ADP在法国进行的一项研究表明,处理其内部系统薪酬工作的公司认为,每月工资单的成本为17欧元,而实际成本却为37欧元。也即,每位员工每年的不可预见成本近200欧元。对于需要利用现金开展更多战略活动的公司来说,类似的隐性成本可能具有很大挑战。

SaaS(软件即服务)和基于云的外包平台为组织机构提供了成本更低的备选项,并给予其将人力资源固定成本转化为更灵活的可变成本的机会。这样可在腾出运营现金的同时,能够随企业的发展一起壮大规模。借助SaaS,组织能够利用一流的技术,并避免用于实施和管理其自身内部系统的资本支出,从而使现金流实现最大化。规模更大的外包服务提供商能够利用规模经济来提供尖端的技术解决方案,而这些技术解决方案对于很多组织机构(尤其是中小型企业)而言很可能是难以企及的。

人力资源

基于SaaS平台的人事管理系统

新一代核心人力资源方案 -- ADP®iHCM核心人力资源解决方案通过单一的数据库管理、安全储存和验证全球所有员工、个人和组织架构的数据,以便让员工、经理和人力资源部门能高效地开展人力资源事务性工作,这将提高工作效率,提供统一的报告和分析,并且按需提供相关的信息和数据。

作为云端的平台,ADP®iHCM核心人力资源管理系统可由员工和经理通过联网的设备随时接入,这将提高相关人员的参与度,改善数据的质量。人力资源团队也将从每日的琐事中解脱出来,为业务提供更好的支持,并能专注于更具战略意义的工作。这就是新一代的核心人力资源管理:让企业高层有更战略性的视野,管理人员有更多的授权,员工能更深入参与,人力资源部门有更高的工作效率。

此外,外包还有助于消除成本高昂的非战略性重复活动。对于传统上每个分部均拥有自己人力资源团队的多分部组织机构(提供与所有其他团队完全相同的服务、所需要的经费相同)来说,这是一个常见的优势。当单个外部合作伙伴将服务集中交付到组织机构的每个部分时,此类重复活动就是多余的了。

二、人员

最大化生产力

人力资源的专业人士需要承担更具战略意义的角色,并与业务经理密切协作来实现增值。然而,很多人却继续在其他任务上花费大量时间,而这些任务本可以移交给外部提供商并轻松实现自动化。

根据ADP一项名为“人力资源外包新定义:劳动力管理选项”的调研显示,中等规模公司的人力资源团队会将其几乎一半的时间(45%)花费在以下几项活动上:与薪酬相关的活动(18%)、人力资源管理(14%)及福利管理(13%)。那些将大把时间花费在行政管理任务上的人力资源团队,很显然在引领其组织机构向前发展方面是不会担当起战略性角色的,他们需要将精力集中在那些帮助组织机构实现其核心业务目标的活动上。

当员工从行政负担中解放出来时,就能够在那些知识专业型的工作中充分施展技能和经验,他们会更加敬业,效率更高,且更加愿意效力于组织机构。Gallup(盖洛普咨询公司)通过广泛调研发现,那些最具敬业精神的工作场所中,27%的工作场所可能赢得更高的利润率,50%员工流动率可能降低,38%的生产效率可能高于平均水平。人力资本管理(HCM intelligence)出版商PWC Saratoga调研表明,一家公司每10名专业员工离职,其平均损失可达100万美元。涣散的员工会离开,甚至可能更糟的是,他们终日无所事事,进而将负面情绪传播到周围所有人身上。

三、流程

标准化与合规性

当前的市场形势,既会带来机遇,也会带给公司压力,迫使其进行商务模式的转型。那些拥有强大而完善内部流程的公司,会更加灵活,并更易于抓住竞争机遇。

有些公司迫于经济形势需要在短期内做出及时调整,通常他们的选择是裁减或调遣负责招聘的人员。这样可能会对员工的敬业程度和工作效率产生巨大影响,并将公司置于更大的风险之中。那些没有恰当的流程来为自身提供支持的公司,会丧失创建这些流程所需的珍贵资源。有些公司即使不是跨国公司,也开始放眼全球保持竞争力。

与外部供应商进行合作,会接触到自动化流程和更高水平的专业知识和技能,而这往往是组织机构所不具有的。作为外包的一个方面,这对中小型企业来说尤其具有吸引力。尽管某些公司在只是偶尔开展的人力资源活动中缺乏知识/技能,但对于外包公司来说,这些知识/技能正是其核心竞争力的体现。

主要人力资源的人事变动会使组织机构陷入危机。将所有或部分人力资源活动外包出去,对于缓解这些风险大有裨益。外包可将风险从采购服务的组织机构转移到供应商身上,在充满不确定性的时期里,这是一项重要考虑因素。

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[listorder] => 26 [ismenu] => 1 [sethtml] => 1 [letter] => neibuzhaopin [usable_type] => [create_to_html_root] => 1 [ishtml] => 1 [content_ishtml] => 1 [category_ruleid] => 1 [show_ruleid] => 11 [workflowid] => [isdomain] => 0 ) [27] => Array ( [catid] => 27 [siteid] => 1 [type] => 0 [modelid] => 12 [parentid] => 24 [arrparentid] => 0,24 [child] => 0 [arrchildid] => 27 [catname] => 外部招聘 [style] => [image] => /uploadfile/2019/0722/20190722071008379.jpg [description] => 专业 高效|为客户、商业伙伴和员工创造价值实现梦想 [parentdir] => connect/ [catdir] => outinvite [url] => http://www.ztrhhr.com/outinvite/ [items] => 1 [hits] => 0 [setting] => 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[listorder] => 27 [ismenu] => 1 [sethtml] => 1 [letter] => waibuzhaopin [usable_type] => [create_to_html_root] => 1 [ishtml] => 1 [content_ishtml] => 1 [category_ruleid] => 1 [show_ruleid] => 11 [workflowid] => [isdomain] => 0 ) ) 1 公司地址 内部招聘 外部招聘
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