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魏建国:未来十年中国将成全球第一大服务外包市场

2019-08-07

服务外包迎来最好发展时机

当前是中国发展服务外包的最好时机。

第一,全球看重中国服务外包市场。上个月,我在人民大会堂陪同习近平主席接见中美对话的美方企业家。我问IBM首席执行官,当前IBM最看重的市场是什么?他说是中国。在跟NEC总裁进行对话时,他说日本会将更多的服务外包业务交给中国市场。当然,我也跟德国、法国,包括韩国三星等大企业交流。他们一致看好中国的服务外包市场。我认为,中国在未来的五年到十年内,将会成为全球第一大服务外包市场。

第二,中国机遇是中国现有的经济转型带来的。我们从统计数字来看,今年1到10月份,我们的服务外包整体已经签约967.5亿美金,接近1千亿,同比增长18.2%,远远高于我们的GDP增长。在967.5亿美金里面实际执行的是698.8亿美元,同比增长14.2%。更加可观的是1-10月,受益于我们的服务外包政策,中国新增长4979家服务外包企业。

但是,我要非常遗憾地告诉大家,东部的增长远不如中西部地区的增长。也就是说,这次增长主要突出表现在河北、河南、陕西、山西和甘肃省这一带。这主要是凭借承东启西的区位优势,他们把握住了服务外包产业转移从一线城市向二三城市转移的机遇。

在规模稳步扩大的同时,服务外包的业务结构也明显优化,我们服务外包业务增长已经从普通的IT及商务流程进入到工业设计、工程设计、检验检疫还有的医疗卫生、生物制药等为主的知识流程外包。

服务外包未来的发展方向

让我们再来看一看未来的中国市场。尤其是这一次,中国政府提出的“互联网+”发展计划,这个革命性的概念跟服务外包发展密切相关。因此,在这个大环境下,我们整个服务外包产业规模有个非常大的增长。大家都记得刚刚过去“双十一”,仅阿里巴巴的成交金额就接近1000亿元。整个“双十一”期间,我们的快递创历史新高的达到4.7亿件。

那么下个阶段,中国的发展方向是什么呢?我认为,下面的几个方面有着更大的发展潜力。

首先,是云计算。第二是智慧城市。中国将在未来五到十年之内发展50到70个智慧城市。第三是“互联网+”将催生更多的大学生创业。第四是创新创业。

服务外包

“一带一路”战略提出,现在我们提到最多的就是工程,但其实,我们所有的互联网工程都和服务外包有关,而且服务外包都有很大的贡献。“一带一路”沿线沿路有65个国家,93个港口城市,需要我们跟印度、日本、欧洲、美国等国家和地区共同开辟第三方市场。这其中如果还有什么巨大机遇的话,那就是教育和人才。

据我了解,无论是波音、IBM、戴尔,还是其他跨国公司,除了它2%的核心技术和电路自己做以外,其他98%的业务都是外包出去的,包括财务、人力资源管理等等都是外包。

中国服务外包最大短版是人才

尽管我们看到这些潜力与机遇,但中国服务外包的短版是什么?有人说中国服务外包的短板是政策。有人说是地区发展不平衡,比如东部地区,像金华、杭州、上海等,要比中西部地区更了解服务外包一些。有人说是中国还不了解真正的国际市场。也有人告诉我,是大学生的劳动成本太高了。还有人告诉我,是外部市场不够,国内的产业市场比较大,但是“走出去”比较难。这些我都不同意。我个人认为中国发展服务外包的短板是人才。

我做过统计,如果中国要在未来十年成为全球服务外包的第一大国的话,有两件事情必须马上入手。第一就是人才。我们跟印度、台湾地区以及荷兰等国相比,最关键的是高端人才的欠缺。并不是说我们像印度那样有大批的工人就能带来一些发展,我们要向硅谷、西雅图,这些地方的人才看齐。

今年1-10月份,我国服务外包的规模是去年的一倍。这说明什么?说明对人才的要求越来越高,高端人才是我们占领全球服务外包非常重要的一部分。

服务外包需要有更多的精通英语、日语、韩语以及小语种语言的人才。比如大连,当初是把大连外国语学院学日语和英语的分别调出来,进行培训。事实证明,我们虽然在日本取得了成功。但是我们在印度的项目,我们的英语产业就不行。因为时差的原因,所以交易衔接有问题。我个人还是认为,英语有更多的用处。

当前,电子商务、服务外包都上升为国家战略,在对外贸易中,在我们的整个调整结构转型升级中,要推动互联网+,要推动跨境电商的发展,服务外包都是不可或缺的。

我们应该和国外更多的大城市,以及包括我们今天到场的IBM等大型企业合作,加强人才培训。比如针对金华我们能不能在未来一年之内开设十个培训班。我们不仅是要做国内市场,还要“走出去”更好地了解国外市场,更好地走向发包国家,如美国、欧洲、日韩。

今年我们服务外包第一大来源国是美国。1-10月份,我们承接美国的服务外包执行金额为111亿美元,同比增长18.1%;承接欧盟的服务外包执行金额68.9亿美元,同比增长12.8%。唯独有一个国家是下降了,那就是日本。所以我们要把培训人才作为打造战略的当务之急。

还有,我们要对所有的服务外包提出一个具体的要求,就是能不能变成“绿色+”,所有服务都是绿色的。无论是商务工程、检验检疫,还是生物制药,都要绿色发展。如果这样,我们的服务外包将会有更好的作为。

新西兰有一位非常重要的哲学家艾迪仑说过,未来的世界将是计算机玩家、企业家和智者的世界。时间已经验证了他的预言:计算机玩家的世界,会带来服务外包的发展。不过,我们也不能太要急。像茅山竹子一样,前五年生长得非常慢,但五年以后,雨季来临时每天可以生长3厘米,不到30天就可以长成高竹子。所以,今天在座的无论是公务员、企业家、学者,还是做服务外包的年轻大学生,我们都要顺应一个观点:服务外包只要找准了,没有人能打下来,除非你自己爬下来。

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[listorder] => 26 [ismenu] => 1 [sethtml] => 1 [letter] => neibuzhaopin [usable_type] => [create_to_html_root] => 1 [ishtml] => 1 [content_ishtml] => 1 [category_ruleid] => 1 [show_ruleid] => 11 [workflowid] => [isdomain] => 0 ) [27] => Array ( [catid] => 27 [siteid] => 1 [type] => 0 [modelid] => 12 [parentid] => 24 [arrparentid] => 0,24 [child] => 0 [arrchildid] => 27 [catname] => 外部招聘 [style] => [image] => /uploadfile/2019/0722/20190722071008379.jpg [description] => 专业 高效|为客户、商业伙伴和员工创造价值实现梦想 [parentdir] => connect/ [catdir] => outinvite [url] => http://www.ztrhhr.com/outinvite/ [items] => 1 [hits] => 0 [setting] => 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[listorder] => 27 [ismenu] => 1 [sethtml] => 1 [letter] => waibuzhaopin [usable_type] => [create_to_html_root] => 1 [ishtml] => 1 [content_ishtml] => 1 [category_ruleid] => 1 [show_ruleid] => 11 [workflowid] => [isdomain] => 0 ) ) 1 公司地址 内部招聘 外部招聘
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