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HR和员工要顺畅沟通该注重哪些细节

2020-03-26

在企业管理中,沟通无处不在。上下级之间的沟通,能让企业管理层及时掌握员工动态和工作状况,也能让基层员工更准确地了解公司的最新情况和对自己的工作要求。但是,不是所有的沟通都能取得满意的效果,我认为,在上下级的沟通中,上级更好的注重一些倾听技巧,能让沟通更顺畅地进行。

一、注重沟通环境

研究表明,环境因素对人与人之间的沟通有着重要的影响作用。中国的民族文化,表现着较大的权力差距特征。下级在上级面前,很容易感到紧张,难以顺利、完整地表达自己的意思,影响双方的沟通效果。因此,上级应该表现出更多的随和、亲近,缓解下级的紧张心理,消除二者的差距和隔阂。在办公室里面对面的交流中,上级的座位不应该与下级离得太远。但一般情况下,也不宜正对着下级而坐,以免给对方造成更大的心理压力。

二、选择沟通方式

上下级的沟通有多种方式可以选择,如电话、网络视频、面对面等方式。如果条件允许,上级应该更多的选择面对面的沟通方式,它能更好地排除沟通中的噪音干扰因素,同时双方能更好的进行互动,通过沟通中的另外一些细节,来理解对方表达的意思,提高沟通效果。

劳务派遣

三、注重目光接触

在上下级的沟通中,上级应对下级的发言表达足够的兴趣,目光接触是一个好方法,它能增加下级的沟通自信,使对方更完整、准确地表达自己的看法和观点。但是又不宜盯着对方不放,这样容易给下级造成一种心理压力。正确的方法是,在巡视周围一段时间后,及时地回到对方身上。

四、必要时做好记录

对于下级的发言,上级对一些重要的、感兴趣的地方,及时做好记录。这样做不仅是为了防止以后遗忘,更向下级传达了这样一种观点:你说的话我很重视。这样能提高下级的自信心,更完整地提出自己的看法和观点,更全面地汇报有关情况,而不必顾虑“我跟上级说这些是否有用”。

五、不要轻易打断下级的发言

无论如何,下级在上级面前还是有着心理压力的。一次沟通和谈话,下级可能为此做好了详细的考虑和准备。当下级在认真汇报工作,且没说完之前,上级唯一应该做的就是认真的倾听,而不要轻易打断对方。否则容易打乱下级的思路,给他带来更大的压力。

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/*
*/
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